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Returns and refunds


The following words shall have the following meaning respectively: the Supplier – Ecohome Log Cabins Ltd; and the Customer – the person who signed the sales agreement or confirmed their order in written over email or any other platform. “The Building” – wooden structure as stated on sales agreement and as per approved plans. By placing an order you are consenting to these Terms and Conditions.


The price for the building shall be set out on the Sales Order. In the events of any alterations subsequent to signing the Sales Order required by the customer to specifications, quantity, place or date of delivery, the supplier may vary the price accordingly.


3.1 The deposit of the price agreed on the Sales Order shall be paid before processing. The deposit is non-refundable. On receipt of the deposit and the signed Sales Order the supplier will take the steps to supply the goods ordered. Customer by paying deposit automatically agrees with our T&C.

3.2 Any payments on account by the customer to the supplier may be set off by the supplier against any liability, costs or expenses incurred by the supplier in complying with the Sales Order in the event that the customer should breach the contract.

3.3 The deposit noted on the Sales Order shall be paid with the delivery of the signed Sales Order. This is non-refundable. The other payment modalities may be confirmed on the Sales Order signed by the supplier. A further installment of the balance payment on the price may fall due for payment on the delivery day. Failure to do so will result in the return of the product to our depot.

3.4 We accept cash or card or bank transfer for deposit only. For balances of greater than €5000 a bank transfer only.


4.1 The building shall remain the property of the supplier until all sums by the customer to the supplier are paid in full.

4.2 The supplier shall be entitled to repossess any building supplied to the customer in respect of whom payment is overdue and thereafter to re-sell the same. For this purpose, the customer HEREBY GRANTS an irrevocable rights and license to the supplier or its agents to enter the property where the building is installed.


5.1 Delivery date stated on the Sales Order is intended as an estimate or guide purpose only.

5.2 The supplier shall be not liable to the customer for any third party loss, damage or alteration directly or indirectly or consequential to any property, undertaking or event caused by or arising from or connected with any delay in delivery of the goods or failing to execute an order or delivery or cancellation of the contract.

5.3 The customer will allow and/or provide sufficient access to and from the relevant site for the delivery of the goods. The customer will ensure that the site is cleared and prepared before the delivery is due to commence.

5.4 The supplier reserves the right for the delivery of the goods to the herb-side only. In the case where the supplier is unable to deliver the goods due to the poor access to the site customer will cover the cost of the extra labour required to bring in the materials on site. The supplier reserves the right to deduct delivery cost from the deposit received and do not return with delivery until access to the site is available.


6.1 The supplier warrants the fitness for the purpose, suitability and merchantability only of goods supplied by it to the seller under the Sales Order subject to ordinary reasonable wear and tear for 10 years only from date of practical completion for all residential buildings with external wall insulation only & build by supplier. All cabins and wooden parts must be painted within 14 days after completion as stated per sign off sheet and pictures emailed to to activate your warranty.

6.2 Relocation of the building supplied, unless under the supervision of or conducted by or with the written approval of the supplier, will void any warranty.

6.3 The supplier shall not be liable for any damage or other adverse consequence to the goods supplied and sold to the customer caused directly or indirectly by any failure or default or neglect on the part of the customer to properly maintain them and to comply with the supplier’s maintenance instructions. Changes or alterations to parts or components unless approved or performed by the supplier or his agents are at the customer’s risk.

6.4 Customer will sign off the standard completion list at the end of the build.

6.5 The supplier warrants timber frame and block foundation up to 5 years. If client has purchased the timber frame and block pad foundation services from the supplier client guarantees that the site is level and stable under the log cabin to prevent sinking. Supplier shall be not being liable to the customer for the grounds not to our specifications.

6.6 You might need to adjust your doors & windows during the warranty period. Window and door adjustment is included in warranty for 3 months from the day the project is completed. Our windows and doors adjustment is very simple and easy to do for anyone. You will be provided with information regarding the window and door adjusting by or staff in standard completion list at the end of the build.

6.7  2 years warranty is effective log cabins build with single skin 45mm and 70mm logs.

6.8  All windows and doors warranty as stated by manufacturers.

6.9  Storm Damage you will be required to have your building named on your house insurance as we do NOT cover Storm Damage as part of our Guarantee.  In the event of storm damage we will not come out to repair or replace any components or part of the building.


The supplier requires that the building to be treated, painted inside and outside all timber parts and sealed with outdoor silicon (all horizontal and vertical external joint areas) with quality wood treatment of customer’s choice in accordance with the application instructions for the product within 14 days of final completion of the building and thereafter according to the recommendations of the product manufacture. All paints must be breathable and water based to let the timber breath. All windows and doors must be opened periodically for ventilation or alternatively have the vents installed in each room.


8.1 The supplier shall not be liable to the customer or any third party for loss, damage or alteration whether direct or indirect or consequential to any property, undertaking or event caused by or arising from connected with delay in delivery of goods or failure to execute an order or delivery or cancellation of the contract pursuant.

8.2 Failure on the part of the customer to ensure all preparations completed for installation and operation for the agreed time and date can result in the deduction of the delivery cost from the deposit received.

8.3 The supplier or his agents will not be held liable for any damages or injuries to goods, property or personnel arising from inadequate site preparation on the part of the customer or his agent.


9.1 It is the customer’s responsibility to obtain all permissions and consents, including all local authority planning permissions or any certificates or authorizations under any bye-laws or regulations if applicable.

9.2 Where the supplier authorizes access trough adjacent properties for the supplier’s use during delivery and or installation, the customer is required to obtain permission from the owners of the adjacent property for such use and the customer agrees to be responsible and accept the risk and liability thereof.

Additional Works

10.1 The supplier shall provide any extra works required in line with suppliers specifications appropriate to the goods purchased by the customer at the extra price agreed.

10.2 If extra works such as Electricals and/or plumbing are undertaken by third parties who are not to the supplier’s specifications, the supplier will not be responsible for any damage or alterations done during or any loss caused by fittings of Electricals and/or plumbing the supplier does not guarantee such work.

10.3 The supplier accepts that any base constructed by a third party is a matter between the third party and the customer. In particular, if the base is not built to the specifications of the supplier, the supplier will not be responsible for defects caused to the goods supplied and the building by the third party foundation.


Referrals to third party contractors by the supplier to the customer are given as a professional courtesy only. The supplier is not responsible for any subsequent conduct or services provided by referrals.


Supplier does not accept any returns. Due to the nature of the log cabins and its manufacturing process (custom made for each client).

Lead Time

Supplier indicates lead time as a guidance only. At busy period our lead time might reach from 8 up to 12 weeks or more.

Cabin Storage

Client will be notified within approximately a week before cabin is delivered to the supplier warehouse. It is client’s responsibility to have site ready for cabin to be delivered within the week from the notification. Cabins can be stored for the delayed delivery for an additional charge of €100 per week for cabins under 25 sq meters and €150 for cabins over the 25sq meters.


Please note. Our final clearance dimensions can change when we internally or externally insulate the walls this reducing the overall internal or increasing external area. Its best to field measure after cabin installed.

Product Finishing

All our buildings are pre-finished products. Sanding, filling, painting and sealing is required.



Church road,
Co. Offaly

R35 T2V8


Phone: 083 876 0045

Tuesday – Friday 10am – 5pm
Saturday 10am – 4pm
Sunday – Monday Closed

Bank Holiday and Public Holiday – Closed

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